info - ordering - terms and conditions

Our online shop uses a paypal check out system. We do not see your card details as it is all processed on Paypal's secure server. You do not need to have a Paypal account to purchase through paypal just a valid debit/credit card. It really is quite easy.
 
How to order

1. Choose the product you would like to purchase
2.Click on 'add to cart ' button.
3. This will take you to a paypal page showing you what is in your shopping cart. You can proceed to the checkout or return to continue shopping and add further items.
5. You will receive a confirmation email from Paypal once payment has been accepted and we will contact you to advise on delivery.

IF YOU WOULD PREFER TO PAY BY  CHEQUE , PLEASE EMAIL US TO RESERVE ITEM/S FIRST.

Postage
Free postage to uk addresses. For the rest of the Europe or worldwide please email for postal quote.
Please note that we aim to despatch items within 3-7 days.

Items to the U.K. are sent by  Royal Mail 1st class delivery.
Items to the rest of Europe  and other destinations (worldwide) are sent  by Air Mail/Airsure which takes 3 - 5 days and can be tracked or international signed for depending on the country.


Packaging
All items are sent out wrapped in tissue paper and tied with twine except the boxed dolls which are sent out in the box, tied with twine and wrapped in bubble wrap for protection.

Returns

We hope you will be delighted with your 'Alice and Ginny' purchase. However if you are not satisfied please inform us within 7 days and return the items within 14 days with their original packaging, in a secure parcel, in original condition and with proof of purchase.We will then arrange a replacement or full refund. We regret we can not refund postage unless the item is damaged. Please note we are unable to give refunds on personalised orders.

Descriptions.
Please note that all items are individually hand-crafted and all sizes given are approximate. Products are described as accurately as possible however many of the fabrics used are recycled and will vary, thus giving a unique quality.We are always happy to discuss specific colour requests, queries or commissions.